Elevate Your Customer Experience
Save up to 70% on staffing costs while delivering exceptional customer service. Our trained Insurance Customer Service Representatives handle client interactions with professionalism and care.
Save up to 70% on staffing costs while delivering exceptional customer service. Our trained Insurance Customer Service Representatives handle client interactions with professionalism and care.
Save up to 70% on staffing costs with our affordable CSR plans.
Retain clients effortlessly with experienced CSRs managing inquiries and renewals.
We hire and train the top 1% of customer service candidates.
Eliminate payroll taxes and HR headaches with our flat-fee model.
At Ocean Virtual Assistant, we specialize in providing exceptional Insurance Customer Service Representatives to agencies across the USA. Our roots trace back to Walker Insurance Agency, where we built our foundation in customer service excellence.
As a leading agency in the insurance sector, we not only run a successful insurance business but also train and vet our CSRs through real-world industry experience. This unique background enables us to offer specialized customer service tailored to your clients' needs.
Enjoy the flexibility of part-time support without startup fees or surprises, starting at just $750 monthly with zero HR complications.
Find the time that works best for you & book a FREE discovery call today.
Customer-Facing Tasks Our CSRs Excel At
We don't hide our pricing—we believe in transparency. One simple plan—scale up or down anytime.
Our roots in the insurance industry set us apart
Tap into a global network of top-tier talent from Mexico, Philippines and LATAM.
With our 30-day vetting process, your CSR is trained, experienced, and ready to excel.
Interview top candidates, choose your price, and enjoy a flat monthly rate with no hidden fees.
Training tailored to your business needs. Each CSR is skilled in English, client interaction, and insurance technology.
Typical tasks include policy servicing (endorsements, renewals), COIs and accord forms, quote intake, carrier communications, claims follow-ups, CRM/AMS updates, and inbox/phone coverage.
Yes. Your VA can coordinate claims follow-ups, gather documentation, and manage renewals and endorsements while keeping your AMS up to date.
By handling policy servicing, COIs, quote intake, carrier communications, claims follow-ups, CRM/AMS updates, and inbox/phone coverage, freeing your team to focus on sales and client relationships.
We commonly work in Applied Epic/AMS360/EZLynx, QuoteRush and similar insurance tools. Your VA will use the systems you specify.
Yes. We follow strict data-security practices with principle-of-least-access, NDA/SOP adherence, secure tools, and audit-friendly workflows.
Ocean VA uses a simple flat monthly rate with no setup fees, no lock-in contracts, and free replacements. Your quote is tailored to role and scope after a quick discovery call.
Yes. Ocean VA offers flat monthly pricing with no setup fees, no lock-in contracts, and free replacements.
Yes. We match your preferred time zone and business hours; extended or round-the-clock coverage can be arranged by assigning more than one VA.
You get one dedicated VA who learns your systems and workflow; we never pool your work across a ticket queue.
We vet the top 1% of applicants with a 30-day process and industry-specific training so your VA arrives job-ready, with ongoing coaching from our team.
Yes. Many of our assistants are bilingual (English and Spanish). All VAs are fluent in professional English; we can match Spanish support on request.
Everything is month-to-month. No lock-in or long-term contracts.
Let us help your agency deliver exceptional customer experiences while saving up to 70% on staffing costs.
We offer a flat monthly fee, no start-up costs, and no hidden fees.
Book a Discovery Call