Insurance
Experienced and Trained Ins Agency Staff - Outsource Ready
American Owned and Operated
How are we different from other virtual assistant / BPO companies?
The difference is we train our candidates upfront by bringing them onto our team and train them in our agency for vetting. This vetting process is a minimum of 30 days before they have the ability to interview with potential partners. This ensures we provide the top candidates that can handle the job professionally.
No Startup Fee | No Lock-In Contract | Global Talent Available from | Mexico | Philippines | USA
​Full Time and Part-Time packages available
If you're eager to enhance your agency's customer service experience and boost your margin simultaneously, find out how. Discover how we've successfully assisted numerous agencies, just like yours, achieve those very things.
What sets our (ICSRs) - Ins Customer Service Reps apart?
Rigorous Hiring Assessment:
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English Level
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Professional Language
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Prior Experience
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Motivated to become a Ins Professional
In our 30 day training program we ensure these points are met or the VA does not make it through our program to interview with partners.
30 day Training Program:
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On Time
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Quick Communication
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Ins Task Ability
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Quality Client Communication
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Professional Teamwork Skills
Our Remote Ins Customer Service Representatives (ICSRs) can make an immediate impact on your agency by handling a range of tasks, including:
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Inbound Calls: Acting as receptionists and providing translation services
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Payment Questions
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Payment Processing
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Mortgagee Changes
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Retention: Streamlining the renewal process
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Returned Mail
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Document Requests: Handling ID cards, Dec Page Requests, etc.
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Inspection Notifications
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Data Management
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Endorsement Requests
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Email Inbox Management
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Policy Intake
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Mailing Address Updates
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Quoting Software Expertise: Utilizing QuoteRush, Ezlynx, Applied and others
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Proficiency in Multiple Automation Software
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Social Media: Managing platforms like LinkedIn, Facebook, and Instagram
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Front-End Client-Facing Work and Back-End Tasks
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What does your agency need help with? We have it handled!
Your Premier Choice for Insurance Outsourcing
Transform Your Business with Ocean Virtual Assistant's Outsourcing
Empower Outsourcing with Dedication and Expertise
At Ocean Virtual Assistant, we are a distinguished leader in insurance outsourcing. We blend deep industry knowledge with exceptional offshore talent to elevate your insurance operations. As dedicated specialists in insurance outsourcing, Ocean Virtual Assistant guarantees you access to the most qualified and thoroughly vetted providers in the field.
What we do
Ocean Virtual Assistant provides comprehensive virtual assistance services tailored to your business needs. So, you can simplify the operations, improve efficiency, and focus on what matters most! Hiring our services will help you-
Entrust the tasks to experts and focus on core duties
Save on time and money from full-time hiring
Easily adjust the level of assistance you need​
Stay focused on strategic goals and business priorities
Access specialized skills and industry knowledge
Inbox Management
Easily manage your inbox, boost productivity!
Social Media Strategy
Optimize your online presence today with us!
Data Entry
Efficient Data Management Solutions
Calendar Management
Smartly manage your schedule with ease.
Research
Unlock insights, make informed decisions.
Client's Testimonial
