Frequently Asked Questions

Find answers to common questions about Ocean Virtual Assistant services across all roles and industries.

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General Information

Pricing & Contracts

  • ✓ Flat monthly rate with no setup fees
  • ✓ No long-term contracts—month-to-month flexibility
  • ✓ Free replacements if not a good fit
  • ✓ Tailored quotes after discovery call

Dedication & Support

  • ✓ One dedicated VA per client
  • ✓ Never pooled across ticket queues
  • ✓ Ongoing account support & check-ins
  • ✓ Quick replacement if needed

Vetting & Training

  • ✓ Top 1% of applicants vetted
  • ✓ ~30-day vetting process
  • ✓ Industry-specific training
  • ✓ Ongoing coaching from our team

Security & Compliance

  • ✓ Principle-of-least-access
  • ✓ NDA/SOP adherence
  • ✓ Secure tools & audit-friendly workflows
  • ✓ HIPAA-compliant where applicable

Ready to Get Started?

Have specific questions about your needs? Our team is ready to help you find the perfect virtual assistant solution.

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