MARIDEL

• Customer Support & Relationship Management: First point of contact for client inquiries, providing consultancy and support.
• Market Research & Materials Development: Conducted market research and collaborated on impactful marketing materials (brochures, presentations, online content).
• Online Customer Engagement: Addressed inquiries and engaged customers across online platforms, offering personalized assistance.
• Outreach & Product Promotion: Used social media to identify potential clients, presenting and demonstrating products/services to drive sales.
• Sales & Marketing Support: Managed assessment and processing of referrals, promotions, discounts, and other incentives.
• Comprehensive Administrative Functions: Oversaw procurement, logistics, staff management, office maintenance, training programs, and compensation/benefits.
• Virtual Assistance to Leadership: Supported the CEO during virtual meetings/webinars for flawless execution and remote collaboration.

Notable Contributions:

• Enhanced online customer interaction and sales via targeted strategies and platform management.
• Pivotal in developing and executing marketing campaigns to increase brand visibility and market penetration.
• Developed streamlined processes, allowing staff more time for customer service by reducing administrative duties.

• Managed calendars, handled email correspondence, conducted research, and assisted with document management.
• Analyzed billing reports (Workday, PowerBI), prepared billing reports, and created and verified client invoices.
• Collaborated with project managers and Finance for reconciliation.
• Coordinated travel and virtual events.
• Supported client teams for billing inquiries and maintained internal relationships.

• Generated and dispatched customer billings and conducted account reconciliations.
• Managed a monitoring system for Prompt Payment Discounts (PPD) and oversaw a Security Deposit database.
• Directed Accounts Payable processes and financial reporting.
• Enhanced customer satisfaction through improved billing accuracy and onboarding.
• Implemented efficient billing and account management systems.
• Developed monitoring for PPDs and Security Deposits.
• Maintained accurate financial records and refined onboarding and customer service.

• Oversaw customer accounts, ensuring satisfaction, positive feedback, and repeat business through exceptional service.
• Efficiently resolved customer billing and contract queries for swift solutions and enhanced trust.
• Ensured billing determinants complied with EPPAs and Contracts for Services for precise computations and regulatory adherence.
• Consolidated and analyzed Sales Performance Summaries for all plants, providing insights to management for enhanced strategies.
• Managed and monitored departmental QMS as Departmental Representative for Compliance (DRC), boosting efficiency and effectiveness.
• Enhanced customer satisfaction and loyalty through proactive management and issue resolution.
• Streamlined billing processes and ensured compliance, minimizing discrepancies.
• Provided key sales performance insights for strategic decisions and improved outcomes.
• Elevated QMS adherence, fostering continuous improvement and operational excellence.

• Evaluated past due portfolios for Contract to Sell (CTS) and Wholesale Home Loans, ensuring timely review of account work queues.
• Maintained assigned portfolios' total delinquency rate within target ranges, contributing to financial stability.
• Provided expert advice and strategies for debt repayment, including tailored schedules, leading to successful recovery.
• Delivered timely monthly reports on collection trends and client behavior for continuous improvement and effective portfolio management.
• Analyzed collection productivity reports and developed action plans to enhance performance, improving account management and debt recovery.
• Significantly reduced delinquency rates and enhanced financial stability through portfolio evaluation and management.
• Developed and implemented effective, tailored debt repayment strategies with high success rates.
• Provided insightful analysis and reporting on collection trends, driving strategic adjustments.
• Formulated and executed performance improvement plans, elevating collection productivity and account management.

• Reviewed LGU project proposals for alignment with development goals.
• Conducted research and feasibility studies on proposed projects.
• Prepared comprehensive reports on constituent claims and requests.
• Functioned as a liaison with government sectors for project development.
• Contributed to successful project implementation benefiting constituents.
• Evaluated and advanced project proposals, ensuring impact and feasibility for community development.
• Conducted research and analyses, informing strategic project direction.
• Enhanced constituent assistance through meticulous report preparation.
• Fostered strong government relationships, boosting collaboration for development.
• Contributed to projects significantly improving quality of life for constituents.