JUNAME
ENGLISH-SPEAKING VA | MORTGAGE OPERATIONS
Junamae is a Mortgage Virtual Assistant with nearly four years of experience supporting U.S. lenders, brokers, and loan officers across initial setup, processing, and underwriting assistance. She is skilled in documentation review, borrower verification, appraisal ordering, disclosures, and coordinating with title and escrow partners. Her background includes handling loan file registration, AUS support, and managing conditions to ensure complete and compliant submissions. She is proficient in major LOS platforms and follows a structured, deadline-driven approach.
TOOLS
EQUIPMENT
VIDEO
4 yrs of U.S. MORTGAGE Experience, INITIAL SETUP & PROCESSING, ARRIVE, ENCOMPASS, LENDINGPAD
Junamae is an ideal hire for mortgage teams needing fast, accurate, and reliable loan file support. Her experience across submission, underwriting assistance, and borrower documentation ensures a streamlined workflow from intake to approval. She brings consistency, precision, and strong familiarity with U.S. lending requirements.
EMPLOYMENT SUMMARY
Juname is a real estate and finance professional with four years of mortgage experience gained from Summerlin Financial, Inc., Dupont Lending, Home Mortgage Express, and Geo-Corp Funding, where she handled loan processing, underwriting support, and loan officer assistance. She has strong experience reviewing and verifying loan applications, preparing and submitting loan files, managing underwriting conditions, and coordinating with loan officers, underwriters, lenders, and borrowers. She also worked as a Real Estate Virtual Assistant at The Frattalone Group and as an Inside Sales Agent at Allstate Insurance, strengthening her client communication and sales skills. Juname is highly detail-oriented, organized, and proficient in document review, credit and employment verification, and mortgage systems. Her key strengths include effective communication, multitasking, time management, and consistently delivering accurate and reliable results.
EMPLOYMENT HISTORY
THE FRATTALONE GROUP
Real Estate Virtual Assistant
Current
• Reviewing loan applications, verifying information and determining eligibility.
• Making updates and changes in the database.
• Responding to customer inquiries and informing them of changes in policy, eligibility, their loan application status, or other updates.
ALLSTATE INSURANCE
Inside Sales Agent
Previous
• Making outbound calls to sell Home and Auto insurance.
• Gather personal details for pre-qualification.
• Set up appointment.
SUMMERLIN FINANCIAL, INC.
Mortgage Loan Processor
Previous
• Perform a general evaluation of an application (financial documents, mortgage types etc.).
• Verifying information and references by contacting the right sources.
• Submit completed loan files to lender for conditional approval.
• Review purchase contracts, title supplement, Bank statement, paystub, W-2 form, and other lender requirements.
• Act as point of contact between loan officers, underwriters and borrowers.
DUPONT LENDING
Mortgage Loan Processor
Previous
• Review the Underwriter's Conditions.
• Submit Documents to Underwriting.
• Monitor the Progress of the Loan.
HOME MORTGAGE EXPRESS
Loan Officer Assistant
Previous
• Act as point of contact between borrowers, LO, Loan Processor and other Stakeholders through email, phone call and text message.
• Collect and review documents like bank statement, tax return, credit report, 1003 form.
• Submit files to the lender app.
GEO-CORP FUNDING
Underwriter Assistant
Previous
• Organized and Manage Documents in the system for Submission.
• Run Credit or Underwriting Approval.
• Run Verification of Employment (Call and Email).
• Process New Submission file.
ASSESSMENT RESULTS
DISC PERSONALITY RESULT
Conscientiousness (C) – Detail-oriented and organized, C-type VAs ensure accuracy, maintain structured systems, and deliver high-quality work. Steadiness (S) – Dependable and patient, S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.
EF ENGLISH TEST RESULT
Shows strong, confident communication with clear pronunciation and a smooth, natural flow. Uses advanced vocabulary and well-controlled grammar to express complex ideas accurately and effectively.
COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)
Can understand and use familiar everyday phrases and answer basic questions about personal details.
Can have very short social exchanges and give information on familiar and routine matters.
Can briefly describe past events and future plans, give reasons for opinions and use the language when traveling.
Can communicate confidently in a variety of academic and professional environments.
Can use the language flexibly and effectively for social, academic and professional purposes.
Can interact with ease and can differentiate their shades of meaning.