JASMINE
ENGLISH-SPEAKING VA
English speaking virtual assistant with extensive experience in customer service, administrative support, marketing, and real estate assistance. Jasmine is highly adaptable, detail-oriented and excels at managing multiple tasks efficiently. Jasmine is ready to start immediately and can assist with the following tasks:
TOOLS
EQUIPMENT
Customer service, Marketing support, Real estate assistance
Jasmine is excited to collaborate and bring her skills to your team. Want to learn more? Click here to watch her video and see how she can help!
EMPLOYMENT SUMMARY
Jasmine has over 1 year of insurance experience and 2 years in real estate support, gained while working as a VA for U.S.-based clients through Sphere Rocket VA. She handled policy inquiries, enrollments, claim resolutions, and ensured data compliance. Her real estate experience includes managing client communications and backend support. At LTS Malls, Inc., she spent over 3 years in customer service and marketing, overseeing tenant relations and event promotions. She also worked at Outsourced Doers as a Digital Marketing VA, skilled in email campaigns, social media, graphic design, and podcast editing. Jasmine is known for her strong communication, adaptability, and reliability across client-facing roles.
EMPLOYMENT HISTORY
SPHERE ROCKET VA
General Real Estate VA
JUL 2023 - OCT 2023
• Full time customer service representative with health insurance in the US.
EMPLOYMENT HISTORY
SPHERE ROCKET VA
General Real Estate VA
JUL 2023 - OCT 2023
• Full time customer service representative with health insurance in the US.
• Addresses inquiries and understands coverage, benefits, and claim status.
• Assists customers with enrollment and ensures data protection compliance.
• Investigate and resolve customer complaints and claim denials in a timely manner.
OUTSOURCED DOERS
Digital Marketing Virtual Assistant
SEP 2022 - JAN 2023
• Create weekly email newsletters and email campaigns.
• Promoting weekly podcast episodes through sending emails to subscribers.
• Posting and managing social media accounts (Facebook and Instagram).
• Create graphical designs for all social media posts and email weekly newsletters.
• Edit audios, inserting intros and outros for the podcast episode.
• Release weekly podcast episodes on Buzzsprout and all major podcast platforms.
LTS MALLS, INC.
Tenant Relations Supervisor
SEP 2016 - JUN 2018
• Tenancy Management. Handle tenants accounts and coordinate with the billing department.
• Maintenance of good relationship with tenants.
• Ensuring to help them with their daily sales and foot traffic.
• Resolve customer complaints regarding tenants or tenant employees.
• Monitoring tenants' sales to come up with more ideas on how to help them earn more sales and customers.
LTS MALLS, INC.
Marketing Assistant
OCT 2014 - AUG 2016
• Conceptualize and implement seasonal events and promotions for NCCC Mall Davao to increase foot traffic.
• Oversee the distribution and installation of marketing materials for events and new tenants.
• Ensuring the participation of mall tenants for all mall wide events.
• Create linkages with private and government institutions.
LTS MALLS, INC.
Administrative Assistant
SEP 2013 - SEP 2014
• Receptionist of NCCC Mall Davao Administration Office.
• Set accurate appointments between tenants and Mall Administration Officers.
• Cater to mall customer complaints.
• Proper documentation and filing of Mall Administration files.
ASSESSMENT RESULTS
DISC PERSONALITY RESULT
Steadiness (S) - Dependable and patient. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.
EF ENGLISH TEST RESULT
Communicates clearly with reasonable fluency and coherence. Pronunciation is easily understood. Uses a good vocabulary and grammar structures with flexibility, effectively expressing ideas.
COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)
Can understand and use familiar everyday expressions and basic questions about personal details.
Can have very short social exchanges and give information on familiar and routine matters when traveling.
Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.
Can communicate confidently in a variety of academic and professional environments.
Can use the language flexibly and effectively for social, academic and professional purposes.
Can understand with ease virtually everything heard or read and can summarize information from different sources.
EDUCATION
Davao Doctors College, Inc.
BS Hospitality Management - Dean's List - 3rd Honors
APRIL 2011
Certifications
Introduction to Personal Lines, Homeowners, Personal Auto, Dwelling, Umbrella, Introduction to Commercial Lines, Commercial Auto, Property, Workers' Compensation, General Liability