SHEILA MARIE

• Verify that an application is complete and accurate
• Ensure data integrity
• Perform a thorough review and analysis of borrower's credit, employment, income, and assets as required by the particular program before submitting the file to the Underwriter
• Review a loan approval summary, Forms 1008 and URLA, and ensure the accuracy of all the information printed on those documents
• Verify that vendor orders are complete, reports are in the files, invoices received, and in the applicant's file
• Document all communication related to the loan application in the conversation log
• Understand title commitments, escrow instructions, hazard insurance, flood insurance, etc.
• Verify home address is consistent on appraisal, title (as applicable), loan tracking system
• Perform other duties as they arise and as may be assigned by the employer

• Performed audits on loans from underwriting and perform checks according to SQ investor guidelines
• Suggested procedure updates to align with latest application used in Servicing Quality
• Worked on special projects or other duties as assigned by Line of Business
• Handled various ad-hoc requests

• Reviewed and analyzed documentation provided by the underwriter and validate accuracy and suitability of workout terms for the Modification Program that borrowers' would like to avail
• Verified accuracy of system updates by the underwriter as well as required internal processes
• Verified acceptability of documents as well as content per program guidelines
• Complete active file audit reviews, quality control reports and post QA reviews functions as assigned
• Worked special projects or other duties as assigned
• Maintained timely and accurate system updates and loan status maintenance
• Maintained up to date knowledge of current investor and bank owned guidelines around Loss Mitigation workout plans

• Documented and verified Consumer and Business Banking account Information
• Validated various regulatory documents submitted by the Customers
• Ensured that all work assigned was processed as per Standard operating procedures and within the Timeframe Stipulated
• Ensured all exceptions, involving deviation from Standard Operating Procedures or inability to process the work within turnaround time is escalated to supervisor/Manager
• Met all the Productivity and Accuracy targets defined for the process
• Followed all the Audit/Compliance policies applicable to process
• Performed various maintenance activity distributed to the Account Maintenance, Account Closing and New Account Opening segments

• Provided customer service to more than 40,000 clients worldwide
• Assisted in order placement, billing and general inquiries ensuring accurate customer and account information
• Responded to customer emails regarding order status, billing, shipping details and general inquiries pertaining to products in a timely manner improving customer satisfaction

• Maintained on-line secured data room/workspace for M&A and Private Equity clients through remote desktop connection and Virtual Private Network
• Audited and verified accuracy of finished projects according to standard process and procedure
• Performed upload of electronics document to the data room
• Mentored new associates for different service lines and tools used in production
• Shared best practices with team for improvement on performance and utilization

• Prepared maintenance schedule for all machines that are due for monthly, quarterly and annual preventive maintenance
• Managed manpower alignment shifting schedules
• Documented daily activities/projects such as scrap reduction, production improvement, machine modifications and 3Q6S
• Sustained the Brother and Howa brand Computer Numerical Control Milling Machines

• Sustained and maintained all wire bond machines in my assigned line
• Conducted specific corrective actions for minor/intermediate machine breakdowns
• Performed daily machine parameter checking and calibration
• Sustained DIAS and ESEC 3rd brand optical inspection and wire bond machines respectively