REJEAN MAE
ENGLISH-SPEAKING VA
Resourceful Virtual Assistant with solid experience in customer service, insurance administration, and healthcare coordination. With a strong background supporting U.S.-based clients in insurance, she brings professionalism and empathy to her work. Rejean can confidently manage tasks such as endorsements, commercial auto insurance, quote generation, policy changes, customer service, inbound/outbound calls, email & calendar management, billing assistance, ACORD forms, prior authorizations & DME intake, COI documentation, and loss runs processing.
TOOLS
EQUIPMENT
VIDEO
Insurance expertise, Customer service, Healthcare coordination
Rejean delivers dependable support in high-demand industries, helping clients streamline communication, improve insurance workflows, and deliver top-notch customer experiences.
EMPLOYMENT SUMMARY
Rejean is an experienced professional with 2 years of Commercial and Auto Insurance experience gained at UYT as an Insurance Virtual Assistant, where she handled email management, policy documents, certificates, quotes, endorsements, ACORD forms, claims, loss runs, and binding. She also brings strong healthcare support experience from her roles at Superstaff (Premier Kids Care) and Concentrix (Healthy Benefits), managing eligibility checks, authorizations, DME intakes, and customer inquiries. Her background includes telemarketing for business events in Dubai, as well as customer service roles in telecommunications and retail with iQor/Sprint and Sutherland/Amazon. Rejean is highly skilled in administrative support, insurance processing, customer service, and documentation handling. She is known for her strong communication, organization, multitasking, and problem-solving abilities, making her adaptable across diverse operations.
EMPLOYMENT HISTORY
UYT
Insurance Virtual Assistant
FEB 2024 - JAN 2025
• Responsible for email management, processing documents and certificates, quotes, endorsements, acord forms, claims, loss runs and binding.
SUPERSTAFF, PREMIER KIDS CARE
Healthcare Patient Account Coordinator & Case Manager
JUL 2023 - JAN 2024
• Deals with insurances, checkeligibility, requesting documents, submitting prior authorization, DME intakes and setting up orders shipment.
CONCENTRIX, HEALTHY BENEFITS
Customer Advisor 1
DEC 2022 - FEB 2023
• Customer service in healthcare account Deals with insurances, checking eligibility assisting card replacement, OTC benefits, tracking orders etc.
WAREMAN EXHIBITION LLC
Executive Telemarketing
2017 - 2019
• Telemarketing business projects/events & exhibitions in Dubai World Trade Center, setting up meetings meeting clients, design collaboration.
IQOR PH, SPRINT
Customer Service Associate
SEPT 2016 - MAR 2017
• Customer service in telco account
• Answering incoming calls that deals with resolving customers basic technical issues, helps to trouble shoot devices, billing assistance and all other queries.
SUTHERLAND, AMAZON
Customer Service Representative
FEB 2016 - JUL 2016
• Customer service in retail account
• Deals with the orders, delivery inquiries, returns and all other logistics queries
ASSESSMENT RESULTS
DISC PERSONALITY RESULT
Steadiness (S) - Dependable and patient. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.
EF ENGLISH TEST RESULT
Indicates advanced English proficiency with the ability to communicate fluently and spontaneously. Can understand complex texts and use language effectively in social, academic, and professional settings.
COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)
Can understand and use familiar everyday expressions and basic questions about personal details.
Can have very short social exchanges and give information on familiar and routine matters when traveling.
Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.
Can communicate confidently in a variety of academic and professional environments.
Can use the language flexibly and effectively for social, academic and professional purposes.
Can understand with ease virtually everything heard or read and can summarize information from different sources.