MARIA FERNANDA
BILINGUAL ENGLISH-SPANISH VA
Maria Fernanda is a dedicated Virtual Assistant with strong experience in the insurance industry. Her background includes handling client communications and coordinating with internal teams to ensure smooth insurance operations. She brings reliability, attention to detail, and a bilingual advantage to every task.
TOOLS
EQUIPMENT
VIDEO
Insurance expertise, Bilingual support, Customer service
Maria is well-prepared to assist insurance professionals and business owners, offering reliable support rooted in effective communication, attention to detail, and a strong commitment to client satisfaction.
EMPLOYMENT SUMMARY
Maria brings a strong and diverse professional background, including two years of Auto and Home Insurance experience gained at Ocean VA Solutions, where she handled policy updates, client records, and insurance platforms such as Ezlynx, Neptune, TWIA, TFPA, and Wellington. She built a solid foundation in customer service at Seguros Sura, followed by three years of HR and payroll support at Serigas del Caribe S.A. She served as a bilingual Reception Manager at Mosaic S.A, managing international clientele and ensuring high-quality service. She later advanced to Executive Assistant and Culture/HR Lead at FRContent LLC, overseeing administrative operations and corporate culture initiatives. Across these roles, Maria has developed strong skills in communication, leadership, organization, client relations, and administrative support. She is also proficient in tools such as Excel, Canva, Adobe, email/calendar management, and social media coordination.
EMPLOYMENT HISTORY
SEGUROS SURA
Customer Service
2017
• I was in charge of customer service, recruitment and management of personnel, database monitoring, hiring management.
SERIGAS DEL CARIBE S.A
Human Resource
2018 - 2021
• Worked closely with clients and members of the Human Resources team, for hiring and payroll management.
MOSAIC S.A
Reception Manager
2021 - 2022
• I worked as a bilingual Reception Manager, leading the management and attention to international clientele, ensuring exceptional service and facilitating fluid communication in two languages.
FRCONTENT LLC
Executive Assistant
2022 - 2024
• I worked as an executive assistant and leader of the Culture and HR department in a bilingual international company, supervising executive administrative functions and managing initiatives related to corporate culture and human resources to ensure an efficient and collaborative work environment.
OCEAN VA SOLUTIONS
Customer Service & Administrative Assistant
AUG 2024 - JUN 2025
• Managed inbound/outbound calls, email and calendar coordination, and quote generation for insurance clients.
• Handled policy changes and client records using Ezlynx, Neptune, TWIA, TFPA, and Wellington platforms.
• Created branded content, presentations, and short videos using Canva and Adobe; supported social media management.
• Assisted with billing, HR-related tasks, and data organization using advanced Excel skills.
ASSESSMENT RESULTS
DISC PERSONALITY RESULT
Influence (I) - Charismatic and engaging. I-type VAs excel in client communication, networking, and keeping teams motivated.
Steadiness (S) - Dependable and patient. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.
EF ENGLISH TEST RESULT
Speaks clearly and fluently with good pronunciation and effective use of vocabulary. Demonstrates solid grammar skills and expresses complex ideas with coherence and flexibility.
COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)
Can understand and use familiar everyday expressions and basic questions about personal details.
Can have very short social exchanges and give information on familiar and routine matters when traveling.
Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.
Can communicate confidently in a variety of academic and professional environments.
Can use the language flexibly and effectively for social, academic and professional purposes.
Can understand with ease virtually everything heard or read and can summarize information from different sources.
EDUCATION
IE Centro Inca / U. Autónoma del Caribe
Commercial Banking Technique / Maritime and River Administrator
2015 - 2017 / 2018 - 2023