KEVIN
BILINGUAL ENGLISH-SPANISH VA
Kevin is a highly skilled and adaptable Virtual Assistant with a strong background in customer service, data management, and digital marketing. With years of experience across multiple industries, Kevin brings technical proficiency and leadership to every role. His expertise includes:
TOOLS
EQUIPMENT
VIDEO
Trained Insurance Professional, 7 years of experience on Digital marketing, English Level: Advanced
Kevin’s proactive problem-solving approach ensures smooth workflows and optimized business processes.
EMPLOYMENT SUMMARY
Kevin brings over 7 years of professional experience spanning digital marketing, content creation, customer service, sales, quality assurance, and accounting. He gained valuable supervisory and customer service experience at Infinitech, where he led teams and built automation tools. At AESBUS, he strengthened his skills in quality assurance by evaluating agent performance and leading Onboarding initiatives. He further honed his analytical and financial capabilities at CCSI KBS, focusing on account management and process optimization. Simultaneously, Kevin worked as a freelance Digital Marketing Specialist, crafting targeted ad campaigns and content strategies across social media platforms. His strengths include data analysis, team leadership, advanced Excel skills, audiovisual editing, and process improvement.
EMPLOYMENT HISTORY
INFINITECH (ORDER HERO, ORDER VENTURE)
Supervisor
2017 - 2020
• Managed customer service teams, ensuring goal achievement and efficient data organization.
• Developed tools for automation and improved customer tracking.
• Managed Excel pipelines to evaluate performance and order conversion.
AESBUS
Quality Assurance Assistant
2020 - 2022
• Assessed agent performance in customer interactions.
• Provided coaching and Onboarding to optimize communication and results.
• Used advanced Excel for trend and performance analysis.
CCSI KBS
Cash Apps & Account Management
2022 - 2025
• Evaluated and improved processes in account and payment management.
• Advised and trained teams to optimize call flow.
• Conducted data analysis to enhance team performance.
FREELANCE DIGITAL MARKETING
Digital Marketing Specialist
2017 - PRESENT
• Created and managed advertising campaigns on Meta.
• Produced and edited audiovisual content for social media.
• Developed growth and positioning strategies for digital platforms.
ASSESSMENT RESULTS
DISC PERSONALITY RESULT
Conscientiousness (C) - Detail-oriented and organized. C-type VAs ensure accuracy, maintain structured systems, and deliver high-quality work.
Steadiness (S) - Dependable and patient. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.
EF ENGLISH TEST RESULT
Speaks fluently with clear pronunciation. Uses a broad vocabulary, including idiomatic expressions, with strong grammatical accuracy. Communicates ideas coherently, developing topics effectively with smooth transitions.
COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)
Can understand and use familiar everyday expressions and basic questions about personal details.
Can have very short social exchanges and give information on familiar and routine matters when traveling.
Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.
Can communicate confidently in a variety of academic and professional environments.
Can use the language flexibly and effectively for social, academic and professional purposes.
Can understand with ease virtually everything heard or read and can summarize information from different sources.
EDUCATION
Autonomous University of Baja California / Instituto Altazor
Nanotechnology Engineering / Honor Student with Onboarding in Basic Excel, Photoshop, Programming, 3D Animation, and Video Editing
2020 - 2022 (On Hold, Sabbatical) / 2014 - 2017