JOAN ROSE
E-COMMERCE & DIGITAL MARKETING SPECIALIST
Joan Rose is a versatile Virtual Assistant with strong experience in e-commerce management, digital marketing, customer service, and administrative support. Most recently, she worked as an E-commerce & Digital Marketing Specialist at InteleGENCIA BPO LLC, where she managed product listings, SEO, B2B accounts, email marketing, customer support, social media content, research, and reporting.
TOOLS
EQUIPMENT
VIDEO
E-commerce management, Digital marketing, Customer service, Administrative support
Joan is the ideal Virtual Assistant for e-commerce businesses, digital marketing teams, and service-based companies seeking a detail-oriented, tech-savvy professional who can combine customer service expertise with operational and marketing support.
EMPLOYMENT SUMMARY
Joan Rose gained over 5 years of experience in WordPress, Shopify, administrative support, and executive assistance through her roles at InteleGENCIA BPO LLC and Concentrix. At InteleGENCIA BPO, she managed e-commerce platforms like Shopify and WordPress, oversaw website updates, calendar scheduling, customer communications, and executive-level support tasks. At Concentrix, she further honed her skills in web hosting and WordPress setup, while also managing Microsoft 365 email systems and administrative tasks.
EMPLOYMENT HISTORY
INTELEGENCIA BPO LLC
Executive Assistant
FEBRUARY 2024 - FEBRUARY 2025
• Provided executive and administrative support, managed Shopify and WordPress platforms, handled email communications, order fulfillment, calendar scheduling, and customer service for U.S.-based clients.
CONCENTRIX
Web Hosting Support / Admin Assistant
JANUARY 2022 - JANUARY 2023
• Handled domain setups, WordPress installations, Microsoft 365 email management, and provided administrative assistance for clients on GoDaddy platforms.
TELEPERFORMANCE
Customer Service Representative
FEBRUARY 2020 - FEBRUARY 2021
• Managed billing concerns, processed transactions, and provided customer care for a telecommunications account serving U.S. clients.
ASSESSMENT RESULTS
DISC PERSONALITY RESULT
Steadiness (S) - Dependable and patient, S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows. Conscientiousness (C) - Detail-oriented and organized, C-type VAs ensure accuracy, maintain structured systems, and deliver high-quality work.
EF ENGLISH TEST RESULT
Speaks with exceptional fluency and precision, using a wide range of advanced vocabulary and idiomatic expressions naturally. Demonstrates clear pronunciation and mastery of complex grammar structures to express ideas with ease.
COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)
Can understand and use familiar everyday phrases and answer basic questions about personal details.
Can have very short social exchanges and give information on familiar and routine matters.
Can briefly describe past events and future plans, give reasons for opinions and use the language when traveling.
Can communicate confidently in a variety of academic and professional environments.
Can use the language flexibly and accurately for social, academic and professional purposes.
Can interact with ease and skill to a native speaker, differentiating finer shades of meaning.