JAVIER
BILINGUAL ENGLISH-SPANISH VA
Javier is a detail-oriented and bilingual Virtual Assistant with a unique blend of experience in insurance claims, customer service, and HSE compliance within the automotive and chemical industries. With a strong foundation in legal and safety standards, Javier excels at managing complex processes like:
TOOLS
EQUIPMENT
VIDEO
Insurance expertise, HSE compliance, Bilingual support
Javier is a versatile VA prepared to support insurance agencies, safety teams, and administrative departments with a process-driven mindset.
EMPLOYMENT SUMMARY
Javier is a bilingual professional with three years of auto insurance experience gained at Nation Safe Drivers and The General Insurance. At Faurecia (FORVIA), he worked as an HSE Specialist, coordinating audits, applying ISO and NOM/NMX standards, and helping the plant achieve Clean Industry recertification while reducing workplace accidents by 50%. At Nation Safe Drivers, he provided remote bilingual support for major insurers (Farmers, Progressive, Allstate, Chubb) and coordinated roadside assistance and towing under strict quality and security protocols. As an Auto Claims Adjuster at The General Insurance, he assessed vehicle damage, conducted root cause and loss analysis, and ensured legal and regulatory compliance, improving productivity by 25% in three months. His key strengths include regulatory compliance, risk prevention, ergonomic and safety analysis, and delivering clear, customer-focused service in both English and Spanish.
EMPLOYMENT HISTORY
FAURECIA (FORVIA) - INJECTION MOLDING PLANT
HSE Specialist
2021 - 2022
• Coordinated internal audits and recertification processes (Clean Industry - PROFEPA).
• Implemented corrective actions in compliance with ISO 9001, ISO 14001, ISO 45001, and NOMIMX standards, achieving Clean Industry recertification.
• Led bilingual health and safety campaigns, promoting a risk prevention culture that contributed to a 50+ reduction in workplace accidents during my tenure.
• Supervised the handling and storage of urban, biohazardous, and hazardous waste.
• Managed PPE, COVID-19 prevention protocols, and delivered certified Onboarding (DC3).
• Designed and executed a comprehensive ergonomic study of workstations (lighting analysis, postural risk evaluation)
NATION SAFE DRIVERS
Bilingual Customer Service - Roadside Assistance & Towing
2022 - 2023
• Provided remote bilingual support to insurance clients (Farmers, Progressive, Allstate, Chubb).
• Coordinated with service providers to deliver prompt solutions during roadside emergencies.
• Handled confidential information in compliance with quality and security protocols.
THE GENERAL INSURANCE
Auto Claims Adjuster
2024 - 2025
• Assessed vehicle damage and performed root cause and loss analysis for auto claims.
• Ensured legal and regulatory compliance throughout the claims process.
• Recognized for high performance and adaptability, achieving a 25% productivity improvement within a 3-month period
ASSESSMENT RESULTS
DISC PERSONALITY RESULT
Steadiness (S) - Dependable and patient. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.
Influence (I) - Charismatic and engaging. I-type VAs excel in client communication, networking, and keeping teams motivated.
EF ENGLISH TEST RESULT
Communicates fluently and naturally with clear pronunciation and strong command of grammar. Uses a wide range of vocabulary and expressions to convey ideas accurately and confidently across various topics.
COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)
Can understand and use familiar everyday expressions and basic questions about personal details.
Can have very short social exchanges and give information on familiar and routine matters when traveling.
Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.
Can communicate confidently in a variety of academic and professional environments.
Can use the language flexibly and effectively for social, academic and professional purposes.
Can understand with ease virtually everything heard or read and can summarize information from different sources.
EDUCATION
Universidad Autónoma Popular del Estado de Puebla
2016 - 2022