ELLEN ROSE

• This distinguished global firm offers efficient, risk-managed insurance solutions worldwide, with focus on serving in-house and outside teams.
• I delivered precise quotations with minimal premiums, submitted required documentation, and managed the entire quotation process from inception to conclusion.
• I processed endorsements, cancellations, and renewals, ensuring data compliance, tracked expirations by coordinating with clients and claims, and developed notes to prospects.
• I proactively communicated critical updates, including modified declarations and upcoming cancellations (with or without non-payment) to clients via multiple channels like call, email, and text.

• I worked as a virtual assistant for a dynamic company with offices in the UK and operations located across the US, Philippines, and India.
• As Administrative Support, I managed client communications, scheduled agent appointments, prepared reports and summaries, and maintained client records and policy documents.
• I assisted clients with renewals, payments, and claims, answered basic inquiries, supported efficient onboarding, and addressed concerns and complaints.
• I processed insurance applications and renewals, ensured data compliance, tracked expirations by coordinating with clients and claims, and developed notes to prospects.

• I work for a major American health insurance company providing life insurance and other services since the 1800s.
• I as CSR Life Insurance Virtual Assistant, I professionally answered customer calls, addressed policy questions, provided details on Aetna\

• I helped provide next-generation outsourced digital and user experience services to innovative businesses, helping them protect their brand and maximize profits.
• As a customer experience representative, my primary responsibility was managing and responding to customer inquiries via various support channels, including voice, email, chat, social media, and messaging.
• I satisfied client expectations by providing introductory information to new customers, ensuring their satisfaction through follow-ups, and informing them about additional products or services.
• I determined difficult matters for responding to inquiries, escalated concerns when necessary, and collaborated with teams to find solutions for common product or service issues.

• I served as a general virtual assistant, managing emails and phone calls on behalf of my supervisor.
• I enhanced my essential oral and written communication skills through handling various business communications and resolving customer concerns and inquiries.
• I independently managed assigned administrative projects, consistently delivering high-quality work with minimal supervision.
• I became more dependable in handling tasks and built a trusting, productive working relationship with my team.
• My responsibilities included preparing appointments, maintaining online records, organizing management calendars, conducting market research, and developing presentations.
• I became more proficient in managing necessary resources in recognition of my consistently high performance.