DAWN
ENGLISH-SPEAKING VA
Dawn is a detail-oriented Virtual Assistant with over 6 years of combined experience in insurance support, sales operations, and administrative coordination. Dawn is also skilled in customer service, team supervision, and daily operations—making her an excellent all-around support professional.
TOOLS
EQUIPMENT
VIDEO
Insurance expertise, Sales operations, Customer service
Dawn\
EMPLOYMENT SUMMARY
Dawn is a seasoned professional with 7 years of Home and Auto Insurance experience gained as a Support Sales Associate (Back Office) at Support Zebra. In this role, she processed clients' insurance requests, managed email inboxes, responded to inquiries, generated quote proposals, and helped maintain uniform processes. She previously worked as an Area Sales Supervisor at Sabella Mktg. Corporation, overseeing sales operations, inventory, policy implementation, and recruitment. Earlier in her career, she served as a Mall Checker/Cashier at Unipace Corporation, ensuring transaction accuracy and smooth daily operations. Across these roles, Dawn has built strong skills in client support, operations management, process improvement, and team coordination.
EMPLOYMENT HISTORY
SUPPORT ZEBRA
Support Sales Associate (Back Office)
OCT 2016 - SEP 2023
• Back office support.
• Responsible for processing client\
SABELLA MKTG. CORPORATION
Area Sales Supervisor
JUL 2011 - AUG 2016
• Responsible for day to day sales operations and inventory.
• Implementing policies and delegate duties properly.
• Handles hiring and recruitment process.
UNITPACE CORPORATION
Mall Checker/Cashier
NOV 2007 - MAY 2010
• Ensures transactions made by the cashier are accurate and assist cashier on duty.
• Act as a Department Supervisor ensuring that the day to day operation runs smoothly and efficiently.
ASSESSMENT RESULTS
DISC PERSONALITY RESULT
Steadiness (S) - Dependable and patient. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.
Influence (I) - Charismatic and engaging. I-type VAs excel in client communication, networking, and keeping teams motivated.
EF ENGLISH TEST RESULT
Speaks fluently and confidently on a wide range of topics. Demonstrates strong command of vocabulary and idiomatic language. Pronunciation is clear and natural, with consistent grammatical accuracy and the ability to express complex ideas with ease.
COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)
Can understand and use familiar everyday expressions and basic questions about personal details.
Can have very short social exchanges and give information on familiar and routine matters when traveling.
Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.
Can communicate confidently in a variety of academic and professional environments.
Can use the language flexibly and effectively for social, academic and professional purposes.
Can understand with ease virtually everything heard or read and can summarize information from different sources.
EDUCATION
Capitol University
BSBA Major in Human Resource Management
2022 - 2023