BRANKO
BILINGUAL ENGLISH-SPANISH VA
Bilingual virtual assistant, experienced in handling complex administrative tasks and supporting customer-focused strategies. Passionate about using technology to streamline processes and achieve success. Branko is capable to effectively manage a variety of responsibilities, such as:
TOOLS
EQUIPMENT
VIDEO
He's prepared to drive immediate results for your business! Watch this video to learn more about him.
Branko is the ideal Virtual Assistant for businesses seeking a bilingual professional skilled in marketing, lead generation, customer service, and administrative support, with proven expertise in CRM management, social media, and website development.
EMPLOYMENT SUMMARY
Branko has over 4 years of experience in Marketing and Social Media Management. He also possess experience in Mortgage and Lead Generation. His marketing and social media expertise was developed through roles at Highlevel Solutions LLC and as a freelancer, where he managed content, built websites with Wix, edited videos using Capcut, and crafted email campaigns with Brevo. For mortgage and lead generation, he specialized in cold calling, appointment setting, and CRM management across positions with Bloominari LLC, Highlevel Solutions, and real estate companies. Branko also completed insurance training with OVAS. He excels in creating SOPs, client onboarding, calendar management, and leveraging tools like Notion, demonstrating strong organizational, SEO, and communication skills.
EMPLOYMENT HISTORY
OCEAN VIRTUAL ASSISTANT SOLUTIONS
Virtual Assistant
Jan 2025 - Sept 2025
• Oversaw daily operations for a social media company, including email management, meeting coordination, and onboarding of clients and team members.
• Created and maintained SOPs to standardize processes and ensure efficiency.
• Leveraged Notion to organize tasks, documentation, and team workflows.
BLOOM PSYCHIATRY & WELLNESS PLLC
Virtual Assistant
Mar 2021 - Jul 2024
• Lead Generation & List Building
• Billing patients, creating superbills and managing payments
• Call & qualify leads into interested or not interested, or cold, warm, hot, etc.
• Follow up with prospects/leads that did not show up to an appointment and ensure they reschedule
• Calendar Management & Appointment Setting
• Build an Excel/Google Sheets list with basic contact information
• Help the company develop, create and document company's SOPs (standard operating procedures)
BLAKEMORE MORTGAGES
Virtual Assistant
Jan 2022 - Sept 2024
• Cold calling - Appointment setting - Sales
• Managing CRM
• Scheduling - managing social media post in Meta
• Creating - managing website using Wix.com
• Editing - Posting social media videos using Capcut.com
• Creating - managing email campaigns with brevo.com
• Hands-on experience using GoHighLevel - managed lead lists, created custom sales pipelines, and utilized the platform's integrated calling and texting features to streamline communication and boost lead follow-up efficiency.
INNOVATIONS BUILDING SERVICES LLC
Virtual Assistant
Aug 2022 - Dec 2022
• Cold calling - Appointment setting - Sales - Product placement
• Recruit janitorial companies and screen them.
• Collect paperwork such as license, insurance, and other legal paperwork to be compliant.
• Setting a second phone call or face-to-face meeting with the service provider.
FREELANCE
Virtual Assistant - Appointment Setter
Mar 2021 - Present
• Writing lengthy social media posts (Canva, Meta) for small businesses.
• Handling the client's SEO and help them reach wider audiences.
• Proofreading and editing.
REAL ESTATE INVESTMENT COMPANY
Appointment Setter
Mar 2021 - Nov 2021
• Cold-calling and lead-generating.
• Set appointments.
• Follow-up with clients through calls and text.
• Handled the client's Google Calendar.
MOVE ON ACADEMY, C.A.
English Teacher
Jan 2021 - Jan 2022
• Worked with advanced and intermediate English courses, including kids, teenagers, and adults.
• Worked with small groups, max. 12 students per classroom.
• Specialized on one-on-one learning with students to address their specific needs.
ASSESSMENT RESULTS
DISC PERSONALITY RESULT
Steadiness (S) - Dependable and patient, S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.
SPEECHACE TEST RESULT
Speaks fluently with clear pronunciation and minimal pauses. Uses a diverse vocabulary effectively and applies complex grammar structures with accuracy.
COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)
Can understand and use familiar everyday phrases and answer basic questions about personal details.
Can have very short social exchanges and give information on familiar and routine matters.
Can briefly describe past events and future plans, give reasons for opinions and use the language when traveling.
Can communicate confidently in a variety of academic and professional environments.
Can use the language flexibly and accurately for social, academic and professional purposes.
Can interact with ease and skill to a native speaker, differentiating finer shades of meaning.
EDUCATION
Universidad de Los Andes Mérida, Venezuela
Business Administration
2013 - Present
Universidad de Los Andes Mérida, Venezuela
Fundaidiomas - Level O to VI – Language English
Mar 2012 - Oct 2013