BRANDON L.
BILINGUAL ENGLISH-SPANISH VA
Highly resourceful and analytical Virtual Assistant with over 7 years of experience in customer service and administrative support. Brandon has worked across real estate, home improvement industries, excelling in both remote and fast-paced environments. Brandon thrives in roles that demand precision, proactive communication, and strategic thinking.
TOOLS
EQUIPMENT
VIDEO
Property management, Customer service, Administrative support
Brandon is committed to delivering accurate and detail-oriented virtual support tailored to the needs of property management and client service operations.
EMPLOYMENT SUMMARY
Brandon L. is a highly resourceful and analytical Virtual Assistant with two years experience in the real estate and home-improvement industries gained through his roles at Porch and True Work. He excelled as a Lead Verification Agent at Porch, where he verified home-improvement leads and effectively de-escalated customer concerns. At True Work, he strengthened his logistics and coordination skills by managing service requests, communicating with residents, and tracking unit turnovers. His background reflects strong problem-solving abilities, precision in task execution, and exceptional communication skills. Brandon consistently demonstrates adaptability, critical thinking, and a proactive approach in remote environments. Overall, he brings a solid blend of real estate knowledge, customer support expertise, and operational efficiency.
EMPLOYMENT HISTORY
PORCH
Lead Verification Agent
JAN 2022 - MAY 2023
• Lead verification, for home improvement services
• De-escalated frustrated customers, resolving their concerns and ensuring their satisfaction with the company\
TRUE WORK
Logistics
MAY 2023 - JUL 2024
• Enter service requesting software and respond immediately by phone to reside
• Follow up with residents on completed work orders
• Schedule and track vacant unit turns
ASSESSMENT RESULTS
DISC PERSONALITY RESULT
Steadiness (S) - Dependable and patient. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.
Influence (I) - Charismatic and engaging. I-type VAs excel in client communication, networking, and keeping teams motivated.
EF ENGLISH TEST RESULT
Indicates advanced English proficiency with the ability to understand and use complex language. Suitable for effective communication in professional, academic, and social settings with fluency and confidence.
COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)
Can understand and use familiar everyday expressions and basic questions about personal details.
Can have very short social exchanges and give information on familiar and routine matters when traveling.
Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.
Can communicate confidently in a variety of academic and professional environments.
Can use the language flexibly and effectively for social, academic and professional purposes.
Can understand with ease virtually everything heard or read and can summarize information from different sources.
EDUCATION
Universidad Autónoma de México
Bachelor\
AUG 2019 - DEC 2024