ANAHI
BILINGUAL VA | INSURANCE SUPPORT SPECIALIST
Anahi Adame is an insurance professional with four years of experience supporting U.S. homeowners insurance agencies across 20 states. She manages endorsements, renewals, new business reviews, and policy updates while ensuring compliance and accurate documentation. Skilled in handling mortgage updates, cancellations, billing, and proof of insurance, Ana combines technical accuracy with strong coordination and adaptability across regulatory environments.
TOOLS
EQUIPMENT
VIDEO
4 YEARS OF INSURANCE EXPERIENCE • HOMEOWNERS INSURANCE • ENGLISH LEVEL: PROFICIENT
Anahi is a detail-oriented insurance professional experienced in end-to-end homeowners policy servicing. She efficiently handles endorsements, renewals, billing, and client communication, bringing reliability and accuracy to multi-state insurance operations.
EMPLOYMENT SUMMARY
Anahi is a customer service professional with 4 years of home insurance experience at Homeowners of America Insurance Company, where she moved from the mortgage department to customer service, handling basic coverage questions and conducting new business reviews. Previously, she drove for Uber and Lyft in Longview, Texas, consistently maintaining a 4.5+ rider rating and refining her communication and customer core skills. Earlier, she advanced from cashier to store manager at E-Z Mart, existing multiple stores with budgets and inventory. She is known for leadership, reliability, adaptability, and a high standard of service.
EMPLOYMENT HISTORY
HOMEOWNERS OF AMERICA INS CO
CUSTOMER SERVICE REPRESENTATIVE
AUG 2021 - 2025
- Started in the mortgage department; currently working in the customer service department assisting customers with basic coverage questions they might have and doing new business reviews in between calls.
UBER AND LYFT DRIVER LONGVIEW, TEXAS
SELF-EMPLOYED DRIVER
JAN 2017 - 2019
- Became self-employee for almost a year.
- I would drive customers to places and was require to maintain a 4.5 or above rating.
- This job gave me a chance to meet many people from around the world.
E-Z MART CO. LONGVIEW, TEXAS
CASHIER / ASSISTANT MANAGER / STORE MANAGER
2012 - 2018
- Started as a cashier in October of 2012 was promoted to assistant manager after a month.
- After 2 months I became a store manager and managed my hiring store for one year and got transfer around helping stores with their budgets and inventory.
- After 6 years of service to this family own company they decided to sell to a bigger company and that's when I decided to become self-employed.
ASSESSMENT RESULTS
DISC PERSONALITY RESULT
Conscientiousness (C) - Detail-oriented and organized. Anahi structures systems and maintains structured systems and delivers high-quality work.
Steadiness (S) - Dependable and patient. Anahi provides consistent support, builds strong client relationships and adaptable smooth workflows.
EF ENGLISH TEST RESULT
Communicates clearly with generally good pronunciation and natural pacing. Uses a natural range of vocabulary and grammar with confidence and generally accurate to express ideas with confidence and effectiveness.
COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)
Can understand and use familiar everyday expressions and basic questions about personal details.
Can have very short social exchanges and give information on familiar and routine matters when traveling.
Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.
Can communicate confidently in a variety of academic and professional environments.
Can use the language flexibly and effectively for social, academic and professional purposes.
Can interact with ease and can differentiate their shades of meaning.
EDUCATION
HOMEOWNERS OF AMERICA INS CO
INSURANCE TRAINING PROGRAM
2021