ANA VICTORIA
BILINGUAL ENGLISH-SPANISH VA
Bilingual Virtual Assistant with hands-on experience in insurance support services, customer interaction, and administrative coordination. With strong bilingual communication skills and a proactive approach, Ana Victoria confidently manages responsibilities such as:
TOOLS
EQUIPMENT
VIDEO
Bilingual support, Insurance expertise, Customer service
Ana Victoria provides dependable, high-level support that empowers busy professionals to concentrate on scaling their business.
EMPLOYMENT SUMMARY
Ana Victoria is a bilingual professional with 1 year of Commercial Lines insurance experience. She currently serves as a Learning Advisor at Learnex English Community and previously delivered cognitive behavioral therapy at La Posada del Buen Samaritano IAP. Earlier roles include Data Entry & Customer Service at UNISON, Telemarketing at MEX Call Center, and Social Media Assistant at MAD SHOP. She excels in client communication, customer service, data accuracy, prospecting/follow-up, and English—Spanish support, with strengths in problem-solving, empathy, and organization.
EMPLOYMENT HISTORY
LEARNEX ENGLISH COMMUNITY
Learning Advisor
MAY 2023 - PRESENT
• English community for spanish speakers. Teaching english through conversation.
LA POSADA DEL BUEN SAMARITANO IAP
Cognitive Behavioral Therapy
FEB 2023 - JUN 2023
• Cognitive behavioral therapy to individuals and groups.
• Addictions rehab center for woman
SOCIAL SERVICE DEPARTMENT (UNISON)
Data Entry and Customer Service
FEB 2019 - DEC 2019
• Offering attention by phoneto students gaint through their social service process, supporting or guidingthem to find a solutionto their doubt.
• Data entry to the social service software
MEX CALL CENTER
Telemarketing
JAN 2021 - JUN 2021
• Identifying prospects, operating telephone equipment, giving product information, and updating customer databases.
• Assists in prospect follow-up and support of sales activities
MAD SHOP ONLINE STORE
Social Media Assistant
AUG 2021 - JAN 2022
• Posting content and interacting with clients through social media.
• Customer service(live chat)
ASSESSMENT RESULTS
DISC PERSONALITY RESULT
Steadiness (S) - Dependable and patient. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.
Influence (I) - Charismatic and engaging. I-type VAs excel in client communication, networking, and keeping teams motivated.
EF ENGLISH TEST RESULT
Speaks fluently with clear pronunciation and minimal accent. Uses a broad vocabulary and complex grammar structures to express ideas effectively and coherently.
COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)
Can understand and use familiar everyday expressions and basic questions about personal details.
Can have very short social exchanges and give information on familiar and routine matters when traveling.
Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.
Can communicate confidently in a variety of academic and professional environments.
Can use the language flexibly and effectively for social, academic and professional purposes.
Can understand with ease virtually everything heard or read and can summarize information from different sources.