ADRIAN
VIRTUAL ASSISTANT | INSURANCE SUPPORT SPECIALIST
Adrian is a highly adaptable Virtual Assistant with extensive experience in insurance operations, client communication, and bilingual interpretation. With a strong background in project management and customer service, Adrian has supported U.S.-based insurance firms, helping streamline operations and manage offices in Mexico for both client and internal operations.
TOOLS
EQUIPMENT
VIDEO
Extensive insurance operations experience, Bilingual support, Project management
Adrian is an ideal Virtual Assistant for insurance agencies, healthcare providers, and service-based businesses seeking a bilingual professional with proven experience in administrative support.
EMPLOYMENT SUMMARY
Adrian gained 2 years of experience in Auto, Home, and Life Insurance while working at Atlas Insurance Services. In this role, he was responsible for opening and managing customer service and sales offices in Mexico, supporting over 40 insurance companies in Texas. He led operations for both customer service and commercial insurance sales, including staff recruitment, training, and the implementation of systems used for selling insurance products across Auto, Home, and Life lines.
EMPLOYMENT HISTORY
AMN HEALTHCARE
Virtual Medical Interpreter
OCT 2023 - AUG 2024
Provided accurate real-time medical interpretation for healthcare providers and patients in clinical settings.
KELLY SERVICES / LANGUAGE LINE SOLUTIONS
Medical Interpreter
JAN 2023 - JUN 2023
Served as a medical interpreter for sensitive healthcare-related calls, ensuring accurate and confidential communication between patients and providers.
WELCOME WAGON
Appointment Setter
AUG 2022 - DEC 2022
Worked as an appointment setter, using CRM tools and research to generate leads and book meetings for marketing and advertising services.
ATLAS INSURANCE SERVICES
Project Manager
AUG 2021 - AUG 2022
Led the setup and operations of customer service and commercial insurance sales offices, supporting Auto, Home, and Life insurance processes for over 40 companies in Texas.
SUMMER SCAPE
Sales
2021
Sold vacation packages for major resort destinations and later managed sales closings, staff training, and call monitoring.
AHMSA
Translator
2014 - 2018
Translated technical documents and interpreted training sessions for engineers in Latin America's largest steel company.
INSTITUTO DE IDIOMAS PLATINO
Public School Teacher
ONGOING
Taught English to students ranging from middle school to professionals, following structured curriculum.
TELEPERFORMANCE - WESTERN UNION
Agent Support
2014 - 2015
Handled U.S.-based customer inquiries and agent support tasks, including error resolution and materials management.
ASSESSMENT RESULTS
DISC PERSONALITY RESULT
Conscientiousness (C) - Detail-oriented and organized, C-type VAs ensure accuracy, maintain structured systems, and deliver high-quality work.
Steadiness (S) - Dependable and patient, S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.
EF ENGLISH TEST RESULT
Shows strong fluency and clear pronunciation, making speech easy to understand. Uses a wide range of vocabulary and grammar with confidence to express complex ideas effectively.
COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)
Can understand and use familiar everyday expressions and basic questions about personal details.
Can have very short social exchanges and give information on familiar and routine matters when traveling.
Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.
Can communicate confidently in a variety of academic and professional environments.
Can use the language flexibly and effectively for social, academic and professional purposes.
Can interact with ease and can differentiate their shades of meaning.
EDUCATION
NORMAL SCHOOL OF HIGHER STUDIES CAMPUS SALTILLO
SPECIALIZING IN THE ENGLISH LANGUAGE