AC
ENGLISH SPEAKING VA | MORTGAGE OPERATIONS SPECIALIST
AC has solid experience in the U.S. home lending and mortgage industry, specializing in loan data verification, closing disclosures, and compliance. She has reviewed borrower documentation, verified credit and income information, and ensured accuracy in cash-to-close calculations. Her background includes collaboration with loan officers and underwriters, maintaining strict adherence to lending regulations. AC is skilled in managing end-to-end mortgage support with precision and attention to detail.
TOOLS
EQUIPMENT
Mortgage operations expertise, Compliance specialist, Data verification
AC combines analytical precision with a deep understanding of the U.S. mortgage process—making her a valuable asset for lending teams seeking accuracy, organization, and reliable operational support.
EMPLOYMENT SUMMARY
AC has over 3 years of Home Loan Insurance experience gained at JP Morgan Chase, where she worked as a Data Verify Underwriter and Closing Disclosure Analyst. She reviewed key loan documents, ensured compliance, and balanced all financial details before loan closings. Currently, she supports a private client as a part-time Data Analyst, using DA tools and Excel for data review and reporting. AC also has experience in customer service, executive assistance, and virtual support roles. She is skilled in Excel, document auditing, CRM tools, and communication, with a strong eye for detail and accuracy. Her diverse background highlights her adaptability and reliability across industries.
EMPLOYMENT HISTORY
DIRECT HIRED
Data Analyst (PRG) Part Time
JAN 2024 - 2025
• Assisting the Owner analyse the results of the data being uploaded on his file using DA tool.
• Using excel file to separate the data needed, duplicates, positive and for repeats.
• Reporting and publishing it in their system.
JP MORGAN CHASE
Home Lending - Data Verify Underwriter Manila
FEBRUARY 2023 - 2025
• Reviewing all necessary documents on file like credit reports, 1003, tax returns, Purchase sales contracts, and data verify alert codes.
• Setting proper tracking items for the actual underwriter to review and address all alert codes from low, medium to high.
• Reviewing and updating Qualified parties from sales contracts, ensuring that all qualified parties from our checklists are added in data verify and MX.
JP MORGAN CHASE
Home Lending - Closing Disclosure Analyst
DECEMBER 2020 - JANUARY 2023
• Responsible for reviewing all files and documents needed from start to finish.
• Ensuring that all information like Vesting, Vendor fees, Taxes, HOI, Payoff, and escrows are correct and accurate to avoid shortages and overages.
• Making sure that Cash to close and Wire is balanced before closing the loan, and then turning it over to the funders to send the documents out for signing.
DIRECT HIRED
Executive Assistant Part Time
MAR 2021 - DEC 2021
• Checking and responding on personal Client's emails and chat.
• Receiving calls from his partners and other business Clients.
• Managing his meeting schedules and meetings.
• Providing report on a daily basis regarding the status on his business and transactions for DME Campaign.
CAPITAL ONE ALABANG
Customer Service Representative (Spark Business Card)
SEP 2019 - AUG 2020
• Providing world-class support to Spark business credit card owners for all their banking needs.
• Managing core account functions, including resolving balance and statement issues, processing payments, and handling credit limit inquiries.
• Providing essential technical support for customers, troubleshooting online issues such as password resets and enrollment in digital services.
ASSESSMENT RESULTS
DISC PERSONALITY RESULT
Steadiness (S) – Dependable and patient, S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.
EF ENGLISH TEST RESULT
Demonstrates confident and fluent communication with clear pronunciation and smooth delivery. Uses a wide vocabulary and complex grammar structures effectively to express ideas with precision and ease.
COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)
Can understand and use familiar everyday expressions and basic questions about personal details.
Can have very short social exchanges and give information on familiar and routine matters when traveling.
Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.
Can communicate confidently in a variety of academic and professional environments.
Can use the language flexibly and effectively for social, academic and professional purposes.
Can understand with ease virtually everything heard or read and can summarize information from different sources.
EDUCATION
JP MORGAN CHASE
Home Lending Training Program
2023